Configuration management is a complex undertaking,
embracing a number of disciplines. The process requires a range of skills and
knowledge sets, and should be planned as every other major project. It should
cover not only the core task, but requisite support activities, such as
justification and awareness.
a toolset has emerged to help address these issues. The Configuration
Management Toolkit is designed to help guide you through the process, and to
save hours of research and effort. Utilizing the ITIL approach, it covers
everything from planning to implementation.
Implementation Plan for Configuration
documents provides a framework and guide for planning and project managing
your Configuration Management process and implementation.
and IT Service Mapping for Configuration
purpose of this document is to provide IT departments with an
understanding of how the IT Services provided map to the Organization's
business processes, so as to capture all the relevant configuration items that
are involved in the delivery of the IT Services.
Sample Page and
Business Justification Process
document serves as a reference for how to approach the task of seeking funds
for the implementation of the Configuration Management process.
Justification Example Pages
document serves as a guide for the communications required for the Configuration
Management process. This document provides a basis for completion within your
CMDB Design Document for Configuration
document provides you with a design template and CMDB configuration item to
help capture all the necessary Configuration Items in your IT Infrastructure.
Pages and Further Information
Policies, Objectives and Scope
document provides a structure and written templates for policies, objectives
and scope for configuration management.
Samples Pages and
A Complete Introductory Presentation
obtain full 'buy-in' across the organization it may be necessary to present
extensively. This is a full and comprehensive presentation on the concept and
benefits of configuration management, and includes extensive speaker notes. An
excellent educational item.
Roles and Responsibilities of the CM
A brief outline and definition of roles and
responsibilities of the Configuration Process Manager.
Responsibilities Sample Pages
Key Documents and Key Performance
provides a list of key reports and Key Performance Indicators for the
Configuration Management Process.
KPI Sample Page and More Information
Objectives and Goals
a series of objectives and goals for the Configuration Management process
Identification Guidelines for
template contains suggestions regarding the CIís that can be captured and it
the document will fuel thoughts about other CIís that are specific to your
organization or particular need.
CI's: Sample Pages and
Audit and Review
short Excel based audit tool, to check and review your configuration management
Audit Sample Pages and Information